Just a few policies to help give you the best experience possible.
You must cancel within 4 hours of the class for which you are registered.
If you fail to do so, your class pack will be charged for the class or if you have an unlimited package, you will incur a $5 charge.
Class registrations and cancellations should be done ONLINE. Classes are available for pre-registration and cancelation via the website or the MindBody app. We cannot guarantee that we will receive or process your cancelation if you call us or send an email. Thank you for your cooperation in this.
GIFT CARD REFUNDS/CLASS PASS EXPIRATION
Gift Cards and Gift Certificates are non-refundable and non-returnable.
All class passes have an expiration date and are non-refundable or transferable from one student to another. Class passes cannot be shared.
Class passes can only be used for regular scheduled yoga and cycling classes and exclude special workshops, series, events or teacher training/development programs.
PRIVATE SESSION CANCELLATIONS
Private Sessions must be cancelled 24 hours in advance or student will be charged for the full rate of the session.
If you are late for a private class, the class will end at the original time.
If you are more than 15 minutes late for a private class it is at the instructor’s discretion whether to hold an abbreviated class or not.
We encourage you to try on the clothes before purchasing.
Products purchased in the store can be exchanged within 7 days when accompanied with a receipt. Credit card refunds will incur a 15% administration fee. You may also choose to receive a full studio credit if you return within 7 days. Products must be unused and in original, undamaged packaging/tags attached. There are no returns or exchanges on opened personal products.
WORKSHOP / SERIES-PROGRAM CANCELLATIONS
If you cancel at least 14 days prior to the workshop/series-program start date, you have the option to request a refund or a studio credit; if a refund is requested, the amount paid will be refunded minus a 15% administration fee. If a studio credit is requested, it will be in the full amount and can be used towards any future classes, passes, events, or workshops, but not for merchandise.
If you cancel less than 14 days but more than 2 days prior to the workshop/series-program start date, an account credit will be applied for the full amount paid.
No refunds, transfers or credits can be issued for cancellations within 48 hours (2 days) of workshop start date.
If we announce an event as “SOLD OUT” or “FULL” in the studio or online, no credit will be given after the announcement as you have taken a space that could have been purchased by another student.
Credit will be given if your spot is taken by a paying client.
In addition, absence/no show to a workshop is non-refundable. If you cancel on the day of the workshop or after it has taken place, a refund or credit will not be possible.
In very rare instances, workshops could occasionally be canceled by the studio due to a teacher emergency or other circumstances beyond our control.
If a workshop is canceled, you will be notified by email as soon as possible, and you will receive a full refund or full credit toward your LM Studio account if you choose.
Your privacy is very important to us. Any personal information you choose to give us will only be used to help us provide you with the highest quality services, products, and support. We will never share your personal information with any other party.